Privacy Policy

Introduction

Eye Laser Center Private Limited (hereinafter also "Company," "we," "our," or "us") has great consideration regarding the privacy of every person submitting their personal information. Privacy Policy details the manner of processing, storing, and securing personal data of customers of our service offered through our website, mobile app, or physically at our medical centers. Your use of our service implies acceptance of practices herein.

Information and Technology Act

This Privacy Policy has been determined by and is compliant with the Information Technology Act of 2000 and rules that are relevant thereto, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules of 2011. We are committed to ensuring conformity with the relevant data protection laws of India.

Data Collection

We may collect personal and sensitive information, including but not limited to:

• Name, age, gender, contact number, and home address.
• Medical record, medication orders, records of treatment, and diagnosis.
• E-mail address, telephone number, and names of emergency contacts.
• Financial information needed to invoice.
• Technical details like the IP address, device information, and browser type.

Admissibility of Private Information

The above-provided information can be utilized as follows:

• Providing medical advice and surgical therapy.
• Responding to inquiries and giving appointments.
• Processing billing and insurance claims.
• Allowing post-treatment follow-up and continuing care.
• Upgrading of medical facilities and patient-friendly experiences creation.
• Adherence to laws and regulations.

Purpose of User Information Collection

We gather user information only for adequate business and medical purposes, and they are as follows:

• Ensuring proper diagnosis and anesthesia during surgery.
• Maintaining patient records for continuity of patient care.
• Discussing with patients matters of service, appointments, and variations of treatment.
• Implementation of quality assurance, medical research, and auditing with the use of anonymized data.

Data Sharing with Third Parties

We do not disclose individual information to unaffiliated third parties except as follows:

• Along with hospitals, laboratory centers, and medical or billing insurance carriers.
• In government or regulatory institutions where it is legally mandated.
• Only with third-party service providers for data processing purposes, IT support, or operational services, with confidentiality agreements applied.

Disclosure of Private Information

The Company may release personal information only if the following criteria are satisfied:

• To obey legitimate orders from law courts, government institutions, or law enforcers.
• To preserve a patient's or a third party's life, Safety & Health.
• To uphold our rights under the law, contractual terms, or this Privacy Policy.

Data Retention Policy

Patient data are retained only as long as is necessary to achieve the purposes sought under this Policy and as is mandated by applicable laws. Medical and treatment data may be retained during the statutory terms as mandated by healthcare regulators. Information that becomes irrelevant will securely be deleted or made anonymous.

User Rights

As provided by applicable law, the users are also entitled to:

• Access and view their personal information stored with us.
• Ask for rectification or updating of false or incomplete information.
• Withdrawal of consent from data processing (subject to medical/legal necessity).
• Requesting data deletion is not obligatory to preserve by law.

Intellectual Property

All materials, writings, and technology used with the website, portals, and services of the Company are proprietary works of Eye Laser Center Private Limited. Any use, reproduction, or distribution of the same without permission is strictly prohibited.

Cookie Policy

Our website may use cookies and tracking software to improve website use. Cookies assist us in analyzing website traffic and tailoring our service and further navigation. Disabling cookies through browser settings may restrict certain website features.

Affirmation of this Policy

Utilizing these services, engaging with our website, or providing your own information, you grant your consent to the utilization, disclosure, and collection of your information as outlined in this Privacy Policy.

Confidentiality and Security

The Company implements adequate technical and organisational measures of protection of personal and medical information against unauthorized access, alteration, or disclosure. However, no system offers complete security, and users assume the risks of data transmission via the internet.

Variations

Eye Laser Center Private Limited reserves the right at all times to modify or edit this Privacy Policy as and when the changes are made to technology, law, or practices of the Company. Revised versions will become effective and available on our website with an effective date indication.

Grievance Officer

In case of any issues, doubts, or grievances regarding this Privacy Policy or the treatment of personal information, you may contact our designated Grievance Officer:

Grievance Officer

Eye Laser Center Private Limited

Email:
Phone no.:

Last updated: March 30, 2026